Tourism & Hospitality Training

Society for Training & Employment Promotion (STEP) - Service - Tourism & Hospitality Training

Serving Skills. Creating Careers.

India’s growing tourism industry demands skilled professionals in hospitality, travel, and guest services. At STEP, our Tourism & Hospitality training programs are tailored to meet global standards, ensuring that candidates are job-ready for one of the fastest-growing sectors in the country.

🎯 Program Objectives

  • Equip youth with practical skills in hospitality operations and guest services.

  • Develop communication, grooming, and customer handling techniques.

  • Provide placement in hotels, restaurants, and travel businesses.

  • Empower candidates for frontline and support roles in India’s booming hospitality sector.

🍽️ Courses Offered

1. Food & Beverage Service Associate

  • Table setting and food service methods

  • Order taking and billing

  • Customer service etiquette

  • Beverage handling (non-alcoholic)

  • Hygiene and food safety standards

2. Housekeeping Attendant

  • Room cleaning and maintenance

  • Bed making, linen management

  • Guest room preparation standards

  • Use of cleaning equipment and chemicals

3. Front Office Associate

  • Reservation handling

  • Guest check-in/check-out procedures

  • Telephone etiquette and guest queries

  • Software training (basic hotel PMS systems)

🧠 Key Skills Taught

  • English communication and hospitality language

  • Grooming and personal hygiene

  • Guest service and complaint handling

  • Basic computer and billing system usage

  • Professional conduct and punctuality

🏫 Training Format

  • Duration: 2 to 3 months

  • Mode: Blended (Classroom + On-the-job exposure)

  • Medium of Instruction: English + Regional Language

  • Assessment: Practical & Theory

  • Certification: Tourism & Hospitality Skill Council (THSC) or NSDC recognized

🤝 Placement Opportunities

Our trained candidates have been successfully placed in:

  • Star hotels (Taj, Green Park, Daspalla)

  • Restaurants and QSRs (KFC, McDonald’s)

  • Resorts, guesthouses, and service apartments

  • Event management firms

  • Cruise services (for advanced candidates)

✨ Unique Features

  • Soft skills and grooming sessions

  • Exposure visits to hotels or banquet halls

  • Mock interviews and resume building

  • Guest lectures from industry professionals

  • Women-friendly training environments

📍 Available Locations

Programs conducted across training centers in:

  • Telangana

  • Andhra Pradesh

  • Rajasthan

  • Meghalaya

  • Kerala