BFSI Training Program

Society for Training & Employment Promotion (STEP) - Service - BFSI Training Program

Banking on Skills. Financing Futures.

The BFSI (Banking, Financial Services & Insurance) sector is one of the fastest-growing employment sectors in India. With rapid digitization and financial inclusion initiatives, there is a constant demand for trained professionals in customer service, microfinance, and digital banking roles. STEP offers foundational and role-specific training in BFSI to bridge the skill gap and create career-ready professionals.

🎯 Program Objectives

  • Prepare youth for roles in banking, NBFCs, insurance firms, and microfinance institutions.

  • Build core knowledge in financial services, customer handling, and digital transactions.

  • Promote financial literacy among youth from rural and urban communities.

  • Enable employment in both field and desk-based roles.

🏦 Courses Offered

1. Financial Literacy Associate

  • Basics of personal finance & banking products

  • Digital payments and UPI systems

  • Loan products, savings schemes, and insurance

  • Understanding credit, EMI, and interest concepts

2. Microfinance Executive

  • Loan disbursal and recovery procedures

  • Field-level customer interaction

  • Group meetings and credit awareness drives

  • Data recording and MIS reporting

3. Telecalling / Sales Executive – BFSI

  • Calling potential customers for loans/insurance

  • Script-based conversations and lead generation

  • CRM tools usage

  • Handling objections and improving conversions

🧠 Key Skills Taught

  • Basic financial terms and processes

  • Digital financial platforms (Aadhaar-enabled services, UPI, mobile banking)

  • Customer acquisition & retention

  • Documentation and KYC norms

  • Communication and persuasion skills

🏫 Training Format

  • Duration: 1.5 to 2.5 months

  • Mode: Theory + Practical role-play + Field exposure

  • Medium: Regional language + Basic English & industry terminology

  • Certification: NSDC / BFSI Sector Skill Council of India (BFSISSC)

🤝 Placement Opportunities

Graduates are hired by:

  • Banks (private/public)

  • Non-Banking Financial Companies (NBFCs)

  • Insurance companies (life & general)

  • Microfinance institutions

  • FinTech startups

Sample Recruiters:

  • LIC & private insurance agencies

  • Local microfinance firms

  • DSA units for HDFC, ICICI, etc.

  • Field sales teams for bank-related services

✨ Unique Features

  • Financial literacy tools and games

  • On-field practice in customer interaction

  • Industry guest sessions (banking officers, agents)

  • Resume building for BFSI-specific roles

  • Emphasis on integrity, accountability, and compliance

📍 Available Locations

Programs conducted in STEP centers located in:

  • Telangana

  • Andhra Pradesh

  • Rajasthan

  • Jharkhand